For condominium insurance agents and brokers
Condominium Claims-Handling Conversation Guide
Use this guide within your own placement and renewal process to help the client understand claims contacts, communication and expectations. Beshara & Associates does not advise on insurance placement or act as a pre-loss consultant; our independent adjusting role begins when the insurance company retains us.
Property and decision-makers
- Current property schedule, construction details and valuations
- Board, property manager, risk contact and after-hours contact list
- Critical vendors, restoration resources and building-system specialists
- Access, security, resident and life-safety procedures
Questions for the agent, client and markets
- Applicable property deductibles and event-specific deductibles
- Sublimits that may affect water, ordinance and law, debris, equipment or other exposures
- Ordinance-and-law structure and available documentation
- Business-income, extra-expense or association-income considerations where applicable
Claims-response expectations
- Preferred reporting path and carrier or TPA contacts
- Authority for emergency mitigation and evidence preservation
- Expected communication cadence for the board, manager and agent
- Process for coordinating adjusters, engineers, contractors and counsel
Records worth organizing now
- Recent inspections, reserve studies, maintenance records and capital-project documents
- Building plans, roof and envelope records, mechanical documentation and warranties
- Current photographs or video of key systems and representative areas
- Vendor contracts, unit-owner responsibilities and relevant governing documents